TERMS OF PURCHASE

 1. About DaveFix AB

The company is based in Norrköping, Östergötland.603 76 Norrköping.

To contact us, email to: info@davefix.sePlease leave your contact details.

2. ORDER

When you have placed your order from us, an order confirmation will be sent to your e-mail address. In this you will find all information about products, price, invoicing and delivery address.If there is an error in the order confirmation, you must contact us directly via e-mail to: info@davefix.se

3. DELIVERY

DaveFix's normal delivery time is 1-3 working days. Product is always shipped after payment is received. Orders placed during weekends and public holidays are sent the following working day at the earliest.In the event of a high order intake, delays may occur with an extra working day.If delays in delivery should occur (without us notifying you of a longer delivery time) you can contact us by e-mail: info@davefix.seUnclaimed packages We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 149 for a package that is not collected. The shipment is with the PostNord agent for 14 days before it is returned to us. Therefore, please note that if you regret a purchase and want to return the product, you first need to pick up the package and then return it as described.

4. PRICES

All prices in the Webshop are stated in SEK and include 25% VAT.We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.5. RIGHT OF WITHDRAWALWhen purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:You must announce that you regret it. The message must be sent to us at: info@davefix.seIn your message, your name, address, e-mail address, order number, and which goods the return applies to must be clearly stated.You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.We reserve the right to charge the costs for handling that arise when using the right of withdrawal (return shipping, shipping costs, etc.). The fee for return shipping in case of right of withdrawal is SEK 149.From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.

5.2 The right of withdrawal does not apply if:Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.Products that have the character of sealed sound or image recording and where the seal has been broken by you.Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal. Goods that can quickly deteriorate, for example food.Loose numbers of newspapers or magazines.For more on the statutory right of withdrawal, see here.

6. COMPLAINTS AND COMPLAINTS

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?Any errors and defects must always be reported to: info@davefix.sewhere you enter your name, address, e-mail address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, read more at www.arn.se.

7. LIMITATION OF LIABILITY 

We accept no responsibility for indirect damages that may arise due to the product. We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.After ordered goods leave the warehouse, responsibility is transferred to the buyer. DaveFix AB is therefore not responsible for goods being lost, damaged or otherwise deteriorated during transport outside the warehouse. 

8. PRODUCT INFORMATION 

We reserve the right for any printing errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible. Products sent from external warehouse occur.

9. INFORMATION ABOUT COOKIES 

We use cookies on this website to improve your user experience, collect statistics on the number of visitors to the website and to obtain information about how the website is used. Information enables us to develop and optimize the website. Cookies consist of small text files that are stored on your device when you surf around and use websites or other online services to, for example, facilitate certain functions, such as navigation on the website. The visitor has the option to refuse the use of cookies by changing the browser settings to not allow cookies. By not allowing the use of cookies, the visitor accepts that the functions of certain services may be affected. 

10. PERSONAL DATA 

By shopping at DaveFix AB, you accept that we process your personal data in accordance with our privacy policy. We never sell or transfer your data to third parties without a legal basis. 

11. CHANGES TO THE GENERAL TERMS 

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed conditions are considered accepted in connection with orders or visits to the website. 

12. DISPUTE AND LAW 

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see https://ec.europa.eu/consumers/odr In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law. Klarna terms & Klarna Privacy Policy

Page last updated on 08.06.2024